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Custom Telecom Software Development

For more than 13 years, our custom telecom solutions have been powering global leaders in telecommunications, such as T-Mobile and Orange,Orange, as well as aspiring startups like Viber (grew to over 750 mln users).

OPERATIONS SUPPORT SYSTEMS (OSS)

ScienceSoft helps telcos ensure that their networks run like clockwork.

VoIP-based services

With an extensive experience of delivering VoIP solutions, we create:

  • Server-side applications for softswitches;

  • Customized SIP-clients.

Monitoring

Based on BMC Remedy our ServiceNow our customized solutions allow for managing multiple operations effectively:

  • Network resources inventory;

  • Performance management;

  • Fault management;

  • Trouble ticketing;

  • Fraud protection.

BUSINESS SUPPORT SYSTEMS (BSS)

Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change and create completely new business models thanks to:

Charging and billing systems

Flexible and real-time billing and charging solutions that enable:

  • Subscribers to have instant control over their plans as well as benefit from multiple offerings;

  • Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM integration).

CRM systems

Engage with subscribers in multiple ways:

  • Customer account management: tracking order history, channel activity, promotion response and others;

  • Loyalty program management : creating tailored offers, promotions and information on services and products;

  • Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced analytics.

Check out ou CRM Consulting expertise

Customer self-service portals

Modern and interactive portals that are:

  • Profile-based and personalized;

  • Secure, powerful and scalable;

  • Integrated with business systems, data analysis tools and social media;

  • Optimized for mobile phones and tablets.

Read more on web portal development at at ScienceSoft.

All-round data analysis and reporting

Improve the performance of data-rich business processes through:

  • Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the design and implementation;

  • Advanced reporting and visualization customizable reports to evaluate campaign effectiveness, predict churn and gain strategic insights for further improvements;

  • Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and history.

Corporate portals

Fast and secure portals to help your team benefit from:

  • Business workflow automation;

  • Project and task management;

  • Corporate knowledge base;

  • Workforce management;

  • Procurement management;

  • Document management.

Custom web and mobile applications

Increase business agility with a custom application that is tailored to meet your specific needs. Here are some examples of the custom applications that we have implemented recently:

  • Mobile number portability system;

  • Sales force automation system.

CUSTOMIZED VAS (VALUE ADDED SERVICES) SOFTWARE

We help telcos extend their offerings with:

  • VoIP apps;

  • IPTV apps.

OUR HALLMARK PROJECTS

Viber – an instant messaging and VoIP app with over 900 mln active users​;

Mobile number portability system for a European mobile operator with 1.4 mln subscribers;

Viber billing – a handy self-care portal to help Viber users keep track of their calls and balances;

Hybrid mobile apps for video streaming services offered by T-Mobile, Orange and other industry giants;

Penetration testing for a mobile operator with more than 5 mln subscribers and almost 2,000 employees.

SELECTED PROJECTS

Development of Mobile Video Streaming Apps for a TV Industry Leader

A success story of a long-term partnership (over 5.5 years) which has brought the Customer to become one of the leading TV apps providers in the world. Created with ScienceSofts help, the companys star product – hybrid mobile apps – now power T-Mobile, Orange and other telecom industry leaders.

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VIBER MOBILE APP DESIGN AND DEVELOPMENT

An ambitious start-up commissioned ScienceSoft to create an instant messaging and VoIP app which now boasts over 900 mln active users across the globe.

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DEVELOPMENT OF PUSH-TO-TALK FEATURE FOR VIBER MOBILE APP

A backend service for a popular messenger app with over 900 mln users to process and store Push-To-Talk PTT messages, which ensures smooth user experience and the fastest possible data transfer.

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DEVELOPMENT OF A BIG DATA SOLUTION FOR IOT PET TRCKERS

To support a long-term customer in a new service launch, ScienceSoft delivered a scalable IoT data management solution that allowed processing 30,000+ events per second from 1 million devices.

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IMPLEMENTATION OF A DATA ANALYTICS PLATFORM FOR A TELECOM COMPANY

ScienceSoft’s big data consulting team developed a data analytics platform for a Texas-based telecom company. A technology stack with Apache Kafka and Amazon Redshift at the core enabled insightful regular and ad-hoc reporting, as well as forecasting.

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