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IT Infrastructure Services – Consulting, Implementation, Management – to Increase Your Business Sustainability

Smart Software’s IT team delivers a full set of services to keep your IT infrastructure reliable with on-going infrastructure administration, continuous monitoring and prompt troubleshooting. We are also ready to plan, implement and manage changes in your IT environment to support the uninterrupted flow of your business operations.

Why Collaborate with Smart Software
  • 31 years in the IT industry.
  • 12 years of experience in ITSM.
  • Recognized Microsoft Partner granted with 8 Gold Competencies, including such infrastructure-specific competencies as Cloud Platform, Datacenter, Data Platform, and Messaging.
  • AWS Select-Tier Consulting Partner in IoT and big data.
  • An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).
  • Personal approach to each customer with consideration to their industry specificity.
  • Ensuring pricing transparency and SLA flexibility.
IT Infrastructure Services Smart SoftwareDelivers

Enterprise-wide infrastructure services

We relieve you from the necessity to cope with various IT infrastructure issues with our consulting and management services covering your cloud solutions, data centers, virtual desktop infrastructures, and the application of DevOps practices.

Tailored pricing plan

Our team can assist you in determining your current IT infrastructure state, and further help you build and realize an IT strategy aimed at improving your IT infrastructure efficiency.

Smart Softwareoffers the following services in terms of IT infrastructure consulting:

  • Audit of the entire IT infrastructure according to the industry standards if applicable (e.g., HIPAA, PCI DSS, GDPR).
  • Analysis of the IT infrastructure management processes based on ITIL principles and their further optimization.
  • Designing a detailed plan to improve your IT infrastructure performance.
  • Identifying operational issues and data protection risks and defining a way to eliminate them.
  • Providing consultations and trainings for your employees to improve their infrastructure management skills.

IT infrastructure management

Our offering in terms of IT infrastructure management includes the following services:

Smart Softwareoffers the following services in terms of IT infrastructure consulting:

  • IT infrastructure administration

    • We apply our long-term experience in ITSM to maintain the performance of your network, Windows and Linux servers, databases, hardware and software operability to help you keep a high level of your business productivity and minimize systems downtime

  • IT infrastructure monitoring

    • With the help of such tools as System Center Configuration Manager (for Windows servers) and Ansible (both for Windows and Linux) our team is well versed in, Smart Softwarecan detect and mitigate performance or security issues before your employees or external users find them. Thus, we’ll help you maintain a high level of user satisfaction

  • IT infrastructure troubleshooting

    • Smart Software’s IT team offers you their 24/7 availability and readiness to mitigate the issues related to your IT infrastructure scalability, its uptime, resource utilization, storage use, and many more

  • IT infrastructure evolution

    • We are ready to take the overall responsibility for managing minor and critical changes you need to make in your IT environment, e.g., improve the data protection within your IT infrastructure by proper implementation of security measures like IDS/IPS, DLP, SIEM, or perform a smooth movement of your workloads to the cloud with the minimal downtime

Cloud infrastructure services

Taking into consideration your current business needs and requirements and applying the extensive expertise in cloud computing platforms, i.e. AWS, Azure, Google Cloud (GCP), and more, Smart Software’s IT team is ready to provide you with a range of cloud-specific services.

Cloud infrastructure consulting

Smart Software’s team of certified cloud architects will help you to find a suitable approach to integrate a cloud strategy into your general business strategy. We offer professional consulting services on migrating your business to the cloud faultlessly and increasing the number of cloud services used across your organization to accelerate your business operations..

Cloud infrastructure management

Smart Software’s cloud administrators can set up and maintain your cloud-based IT infrastructure. Our experts provide cloud management services focusing on:

  • Properly setting up your cloud-based IT infrastructure.
  • Configuring and optimizing AWS, Azure, and other cloud services usage.
  • Constantly monitoring your cloud-based IT infrastructure to detect problems before your users do.
  • Planning and further implementing changes and expansions meeting your needs and requests.
  • In case the applications managed by another vendor are concerned, cooperating with the vendor, possibly applying the DevOps approach.
  • Providing you with consolidated billing (one bill for AWS services and our cloud services).

Cloud infrastructure monitoring

n case you do not need to outsource all the cloud infrastructure management activities, our team is ready to deliver ongoing monitoring services to ensure the prompt detection and prioritization of operational issues occurring within your cloud infrastructure and relating to resource utilization, network performance, etc. To deliver high-level monitoring services while avoiding downtimes within your cloud IT environment, we properly configure Zabbix, Nagios and similar tools.

Cloud infrastructure security

As a Gold Microsoft Business Partner equipped with the competencies in Cloud Platform, Data Platform, Datacenter, and Messaging, and an IBM Business Partner in Security Operations & Response, Smart Softwareis ready to ensure the security management and threat protection across your cloud infrastructure by:

  • Properly setting up your cloud-based IT infrastructure.
  • Configuring and optimizing AWS, Azure, and other cloud services usage.
  • Constantly monitoring your cloud-based IT infrastructure to detect problems before your users do.
  • Planning and further implementing changes and expansions meeting your needs and requests.
  • In case the applications managed by another vendor are concerned, cooperating with the vendor, possibly applying the DevOps approach.
  • Providing you with consolidated billing (one bill for AWS services and our cloud services).

Cloud migration

Smart Software’s team can perform a full-scale migration of your on-premises IT infrastructure to the cloud with the minimal downtime during the migration process. We can seamlessly put your IT infrastructure in the virtual environment to increase its flexibility and scalability with the reduced operational costs. Having the experience with a number of cloud computing platforms, we can help you create an agile cloud-based IT infrastructure.

Data center services

Smart Software’s IT infrastructure team is experienced in a wide range of data center services – we cover management, maintenance, and monitoring of on-premises, cloud-based, and hybrid data centers.

Data center management

Our data center experts are ready to make your data center operational capabilities meet with your business needs, close any data center operational gaps, improve your data center efficiency by automating various routine processes in your data center, such as data center scheduling and monitoring, application delivery.

Smart Software’s data center management services include:

  • Installing and properly configuring servers, storage and network appliances, and other data center components.
  • Managing data center workflows.
  • Retiring or adding data center components if needed.
  • Carrying out the migration of an on-premises data center to the cloud with the minimal downtime.
  • Managing regular enhancements of data center components (servers, storage, networking equipment, software) according to your requests.
  • Managing optimal load balancing and data distribution across your data center.
  • Providing the security of your data center and regularly performing backups to ensure data safety with the help of System Center Data Protection Manager (DPM), Veeam Backup & Replication.
  • Designing a disaster recovery plan to avoid data loss.
  • Ensuring a complete transparency over the data center components, e.g., computers, storages, networking hardware, software.

Data center monitoring

If you do not feel like outsourcing all the set of data center management activities, Smart Softwareoffers their data center monitoring services separately. Our team supervises the entire data center infrastructure, be it on-premises, cloud-based or hybrid. To ensure constant monitoring within your data center infrastructure and deliver you detailed insights into your data center state, we use such automated monitoring tools as Zabbix and Nagios. Smart Softwareprovides:

  • Ongoing monitoring of Windows, Linux servers and computer systems to ensure they perform properly and avoid unplanned downtimes.
  • Monitoring of data center operations and predicting or quickly addressing any arising issues to avoid business interruptions due to unexpected downtimes.

DevOps services

By applying DevOps practices and techniques, such as continuous integration and continuous delivery (CI/CD), infrastructure as code (IaC), as well as unifying the efforts of your development and operations teams, Smart Software’s technical team experienced in ITSM and DevOps practices can accelerate your overall infrastructure management, modernization and maintenance.

DevOps consulting

Smart Software’s team helps apply the DevOps approach to:

  • Automate and accelerate the provision of a new infrastructure for a new software development project due to the use of IaC approach.
  • Align the development and testing environments with the production to avoid the differences between their configurations and software failures on production.
  • Speed up infrastructure modifications, software updates and bug fixing due to the application of CI/CD and application release automation (ARA) approaches.

DevOps implementation

Smart Software’s team provides you with the end-to-end service aimed at the faultless implementation of the DevOps approach. Taking into account your business needs and requirements, we:

  • Develop a comprehensive strategy for the implementation of the DevOps approach.
  • Set up and configure DevOps tools for containerization (Kubernetes, Ansible), CI/CD (GoCD, Jenkins), IT automation (Terraform, Chef), application monitoring (Prometheus, Zabbix).
  • Launch your DevOps initiative avoiding downtimes and provide you with after-launch support until your goals are achieved.

Virtual desktop infrastructure (VDI) services: consulting, implementation and support

Smart Software’s experts are ready to offer you their experience in desktop virtualization consulting, implementation and support to significantly increase your corporate data protection (since it’s stored in the data center, not on the endpoints your employees use) and your employees’ productivity (due to their ability to work remotely, comfortably and securely from any device). Our specialists can help you:

  • Get a comprehensive evaluation of your company’s organizational and operational needs and determine the suitable approach for desktop infrastructure virtualization.
  • Ensure centralized and thus simplified management of the data, applications within the virtual desktops.
  • Increase your users’ performance.
  • Deliver portable, centrally managed desktops to your internal or external users.
  • Enhance the security of the virtual desktops due to centralization.
  • Achieve your corporate data integrity due to its regular backups.
  • Promptly eliminate any issue related to the performance of your VDI, regardless of the desktop virtualization software platform you use, be it Microsoft Virtual Desktop, Citrix XenDesktop, VMware Horizon View, or any other.

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SELECTED PROJECTS

Development of Invention Machine Software with Semantic Search

Smart Softwaresuccessfully introduced the DevOps approach and implemented CI/CD pipeline to manage the IT infrastructure of a US multi-industry enterprise with a core business in retail.

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