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IT Infrastructure Services – Consulting, Implementation, Management – to Increase Your Business Sustainability

IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Smart Software’s IT support services are backed with 13 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

Do IT Operations Drain Your Resources?


Let us reverse the situation! From the support of daily operations to the assistance in digital transformation and implementation of novel technology, our IT outsourcing services are a cost-effective way of increasing business performance.

What You Get with IT Support Services

Full-service IT outsourcing

Drawing on your needs, we can suggest either an offshore dedicated team or team augmentation model of cooperation to back up your .NET development project or migration of legacy software to .NET. We offer pre-vetted developers, which match your requirements – you’re free to screen them before the start of cooperation.


Co-sourcing with an in-house IT team

Outsource your entire IT landscape, including IT service planning and management, to achieve greater business performance with IT ROI boosted by 50-300%.

We can also act as a service integrator taking up the management of your IT vendor ecosystem.


Co-sourcing with other vendors

Drawing on your needs, we can suggest either an offshore dedicated team or team augmentation model of cooperation to back up your .NET development project or migration of legacy software to .NET. We offer pre-vetted developers, which match your requirements – you’re free to screen them before the start of cooperation.


Full-service IT outsourcing

Drawing on your needs, we can suggest either an offshore dedicated team or team augmentation model of cooperation to back up your .NET development project or migration of legacy software to .NET. We offer pre-vetted developers, which match your requirements – you’re free to screen them before the start of cooperation.


Co-sourcing with an in-house IT team

Outsource your entire IT landscape, including IT service planning and management, to achieve greater business performance with IT ROI boosted by 50-300%.

We can also act as a service integrator taking up the management of your IT vendor ecosystem.


Co-sourcing with other vendors

Drawing on your needs, we can suggest either an offshore dedicated team or team augmentation model of cooperation to back up your .NET development project or migration of legacy software to .NET. We offer pre-vetted developers, which match your requirements – you’re free to screen them before the start of cooperation.

IT Infrastructure Services – Consulting, Implementation, Management – to Increase Your Business Sustainability
Why Choose Smart Software

31 years of experience in information technology.

13-year experience in help desk and application support.

12 years of experience in ITIL-compliant IT service management.

Microsoft Gold Partner, AWS Select Consulting Partner, IBM Business Partner.

700 + employees on board.

Competitive Traits of Smart Software’s IT Support Services

Full-service IT outsourcing

Drawing on your needs, we can suggest either an offshore dedicated team or team augmentation model of cooperation to back up your .NET development project or migration of legacy software to .NET. We offer pre-vetted developers, which match your requirements – you’re free to screen them before the start of cooperation.


Co-sourcing with an in-house IT team

Outsource your entire IT landscape, including IT service planning and management, to achieve greater business performance with IT ROI boosted by 50-300%.

We can also act as a service integrator taking up the management of your IT vendor ecosystem.


Co-sourcing with other vendors

Drawing on your needs, we can suggest either an offshore dedicated team or team augmentation model of cooperation to back up your .NET development project or migration of legacy software to .NET. We offer pre-vetted developers, which match your requirements – you’re free to screen them before the start of cooperation.

OUR HALLMARK IT SUPPORT PROJECTS

A B2C ecommerce portal demo

In B2C ecommerce portals, customers value personalized and frictionless experience across the digital channels.

WATCH THE DEMO

A B2B ecommerce portal demo

In B2B ecommerce portals, buyers value convenient self-service tools to place and manage their bulk orders.

WATCH THE DEMO

CHOOSE YOUR SERVICE OPTION

IT Help Desk

White-label cooperation is possible.

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.

IT Help Desk

White-label cooperation is possible.

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.

IT Help Desk

White-label cooperation is possible.

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.

IT Help Desk

White-label cooperation is possible.

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.
Why Smart Software’s IT Support Matters

Business-level gains:


x1.5-2.5


IT cost reduction

x1.5-3


increase in software development speed

100%


regulatory compliance of the IT infrastructure

~99.99%


applications availability

+20-40%


user satisfaction

-10%


app issues

Get Your Stable and Efficient IT with Least Effort!


Smart Softwareprofessionals will conduct close monitoring of your IT infrastructure or its components and set up efficient IT support workflows.

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