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CRM Services to Maximize Customer Relationship Management Output

CRM services are aimed to automate marketing, sales and customer service, and range from CRM consulting and implementation to testing and support of a CRM solution.

Having 12 years of experience in CRM services, Smart Softwarehelps businesses reduce their marketing, sales and customer service costs with all-round CRM implementation and regain lost business opportunities through evolution of the existing CRM.

CRM Efforts Don’t Pay Off Enough?

Decrease the costs and improve the output of customer acquisition and retention with Smart Software’s CRM services.

WHY TURN TO Smart Software

  • 31 years in IT.
  • 12 years in CRM consulting and implementation.
  • 700 professionals on board.
  • Partnerships with leading CRM providers: Microsoft and Salesforce.
  • Industry expertise in retail and wholesale, professional services, manufacturing, healthcare, banking, telecoms, etc.

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WHAT CRM ALIGNED WITH YOUR BUSINESS BRINGS

-70%

manual effort across sales, marketing, and customer service

+38%

sales productivity

-25%

customer service ticket volume

+100%

email conversions

Up to 123%

CRM solution ROI due to reduced manual effort

Sources: Salesforce, Microsoft

CAN MY CRM BRING THESE GAINS?

According to Forrester, you may get the full payback of your customer relationship management solution in 10 months after it goes live. Such impressive results are achieved through:

The alignment of CRM functionality with your business processes.

Substantial automation reducing your staff’s manual efforts.

Unified and easily accessible data.

Comprehensive customer analytics.

Wonder How Much ROI a CRM Initiative Can Bring to You?

Smart Softwarecan assess the feasibility of different CRM options or CRM evolution investments and calculate your potential ROI.

Technologies we use

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FEATURED CRM SUCCESS STORIES

A B2C ecommerce portal demo

In B2C ecommerce portals, customers value personalized and frictionless experience across the digital channels.

WATCH THE DEMO

A B2B ecommerce portal demo

In B2B ecommerce portals, buyers value convenient self-service tools to place and manage their bulk orders.

WATCH THE DEMO

FEATURED CRM SUCCESS STORIES

CRM Consulting

  • CRM process consulting: from the design of marketing, sales and customer service digital processes to consulting support until project success.
  • CRM process consulting: a strategy for your CRM implementation, revamp, migration or consolidation.
GET CRM CONSULTING

CRM Implementation

End-to-end CRM implementation, leveraging the capabilities of market-leading CRM – Microsoft Dynamics 365 and Salesforce. We cover the entire project scope, including consulting, configuration, customization, migration and integration.

GET IMPLEMENTATION SERVICES

Custom CRM Development

  • CRM development from scratch. from the design of marketing, sales and Business analysis, end-to-end evolutionary development of CRM software, testing and quality assurance, risk and change management, data migration from legacy CRM or spreadsheets, user training.
  • Development of custom apps and add-ons for platform-based CRM.
GET CRM DEVELOPMENT

CRM Testing

Functionality, integrations, performance, usability, and security testing. Our testing services are aimed at providing you with insights on your CRM functioning and identifying the ways to better your existing solution.

GET TESTING SERVICES

CRM Support and Evolution

  • Administration support,from the design of marketing, sales and including daily administration, data administration, 24/7 CRM system monitoring, monthly system health checks and user help desk.
  • Development support including troubleshooting and CRM system evolution.

As a result, you get a stably functioning CRM meeting your changing business needs.

GET SUPPORT AND EVOLUTION SERVICES

WHY YOU SHOULD GET CRM SERVICES NOW

The competition on the market never ends, and those who armed and ready are to be the winners. With the help of CRM-based sales, marketing and customer service automation, you may lead this competition confidently, achieving the following results:

+38%

lead volume

+60%

lead conversion rate

+25%

customer win rate

+28%

customer retention

Go for CRM-based Automation Now!

Gain considerable revenue increase with CRM-enhanced sales, marketing and customer service.